Shipping

Torque Spares works with the top couriers to make sure you get your items safely and on time. Smaller items will be shipped with Aust Post in most cases unless otherwise specified, and larger items will go with one of our freight partners with both speed and economy in mind.

Tracking

We provide tracking for any parcel orders via email to your inbox so you can keep an eye on progress. 

Transit Times

We endeavour to use a reliable network of couriers to get your parts to you quickly.
In most cases smaller items take 3-5 business days
And, larger items like swaybars & heavy suspension components take 1-4 business days

Keep in mind, events such as floods, road closures and unforeseen circumstances can sometimes delay Aust Post & couriers so we ask for understanding in case of such slowdowns.

Shipping Address

It is your responsibility to supply us with your correct shipping address. Couriered items cannot be sent to PO Box addresses, please bear in mind the size of the item when providing your delivery address.

We ask you for a valid shipping address, email address and your best contact phone number during checkout. Prior to dispatch, we will contact you via telephone, SMS and/or email to confirm shipping information and arrange the best day for delivery if applicable. To prevent your order being delayed, please respond as soon as possible during business hours, Monday to Friday.

Your order can only be delivered during business hours (Monday to Friday) and require a signature for confirmation of delivery. We therefore strongly recommend you nominate a WORK ADDRESS or similar for shipping. If there is no one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee. 

Items Damaged in Transit

DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier’s responsibility. If your item is damaged, you must  email us (sales@tougeclub.com.au) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by us on a case-by-case basis.